❓ Frequently Asked Questions

Yes, absolutely. All products at Dipus Candor are 100% authentic and genuine. We source directly from trusted artisans and verified suppliers. Every item goes through a quality check before shipping. We never sell replicas or imitations.

Use the search bar at the top to search by name, brand, or keyword. Filter by category, price, or brand on the Shop page. You can also chat with our AI assistant for personalised recommendations.

Add it to your Wishlist and you will be notified when it is back. You can also contact us directly — we may be able to source it for you.

Yes! We offer premium gift packaging for a small additional fee. Select the gift wrapping option at checkout and add your personal message.

We photograph all products in natural light to show accurate colours and details. Slight colour variation may occur due to different monitor settings, but we aim to represent products as accurately as possible.

We accept: Cash on Delivery (COD), bKash mobile banking, Credit/Debit Cards (Visa, Mastercard, Amex via Stripe), and Razorpay (UPI and net banking). All online payments are 100% secure.

Yes. We use SSL encryption and industry-standard payment gateways (Stripe, Razorpay, bKash). We never store your card details on our servers.

Yes, COD is available for orders across Bangladesh. Pay when your order arrives at your door. A small verification call may be made before dispatch.

Currently we do not offer instalment plans. However, you can pay via credit card and arrange instalments with your bank directly.

Inside Dhaka (Dhaka, Narayanganj, Gazipur): 1-2 business days at ৳100. Outside Dhaka (all other districts): 2-4 business days at ৳150. International orders: 7-14 days, fees vary by country.

Yes! We deliver to all 64 districts of Bangladesh. For very remote areas (chars, haor regions), delivery may take 1-2 extra days.

After dispatch, you will receive an email with tracking details. You can also log in to your account and go to My Orders to see the current status and tracking timeline.

Our courier will call your number before delivery. They will attempt delivery 2-3 times. If all attempts fail, the order will be returned and you can reschedule.

We offer a 30-day return policy. If you are not satisfied, return the item within 30 days for a full refund. Items must be in original condition with tags attached.

Contact us via email at admin@dipuscandor.com or WhatsApp with your order number and reason for return. We will guide you through the process. Defective item returns are fully covered by us.

Refunds are processed within 3-5 business days of receiving the returned item. The time to reach your account depends on your payment method (bKash: 1-2 days, card: 3-7 days).

Yes, exchanges are available for size or colour variants, subject to stock availability. Contact us within 30 days of receiving your order.

No! You can checkout as a guest without creating an account. However, creating an account lets you track orders, save addresses, manage your wishlist, and see your order history.

Yes. You can create an account using either your email address or mobile number. Phone registration includes SMS OTP verification for security.

Click "Forgot Password" on the login page. Enter your email and we will send a password reset link (valid for 1 hour).

Contact us immediately via WhatsApp or email with your order number. Orders can be cancelled before dispatch. Once shipped, cancellation is not possible but you can return it.