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30-Day Return Guarantee
Return any item within 30 days for a full refund โ no questions asked for defects.
How to Return an Item
1
Contact Us
Email us at admin@dipuscandor.com or WhatsApp us with your order number and reason for return. We will reply within 24 hours.
2
Get Approval
Once approved, we will arrange free pickup from your address (Dhaka) or provide return shipping instructions.
3
Pack Item
Pack the item in its original packaging if possible. Include a note with your order number inside.
4
Receive Refund
Once we receive and inspect the item, your refund will be processed within 3-5 business days to your original payment method.
What Can Be Returned?
Frequently Asked Questions
How long does refund take?+
Refunds are processed within 3-5 business days after we receive and inspect the item. bKash refunds may take 1-2 extra days.
Can I exchange instead of refund?+
Yes! We offer exchanges for the same item in a different size or colour, subject to availability. Contact us to arrange.
What if my item arrived damaged?+
Contact us within 48 hours with photos of the damage. We will arrange a free return pickup and send a replacement or full refund.
Do I pay for return shipping?+
For defective/wrong items โ we cover the return shipping. For change of mind returns โ a small return shipping fee may apply outside Dhaka.
How do I get my refund?+
Refunds go back to your original payment method: bKash wallet, card account, or store credit for COD orders.
